There is a Microsoft tech support phone scam that is circulating in
mid-Missouri. How does it work?
- Scammers are using publicly available phone directories and calling
individuals, telling them they are a security expert from Microsoft and
they have a virus on their computer.
- They then give you a few directions to try and get rid of the virus,
but ask you for remote access to your computer to eliminate the threat.
- If you give them access, they could potentially download a virus or
malware onto your computer, steal your personal information or direct you
to fake websites.
What should you do if you get one of these calls?
- Hang up the phone. Don't rely on caller ID as scammers have the
ability to "spoof" phone numbers
- Don't give control of your computer to a third party unless you know
who they are
- Do not purchase any software, services or a fee/subscription based
What should you do if you are a victim?
- Immediately change your passwords for your computer, financial
accounts and your email
- Contact your bank and credit card company so they can flag your
account for suspicious activity
- Scan your computer for any malware or viruses
- Report the scam to BBB and the Federal Trade Commission (FTC)
Contact the mid-Missouri BBB at 573-886-8965 with any questions or to
report a scam.